Shipping Policy
At Arcade Pinball Dynasty, we are committed to providing a safe, transparent, and professional shipping experience for every customer. Because arcade machines, pinball systems, and gaming cabinets are large, delicate, and high-value products, we take extra care throughout the packaging, handling, and transportation process.
This Shipping Policy explains how orders are processed, shipped, tracked, delivered, and supported from the moment your purchase is placed until your machine safely arrives at its destination.
Order Processing
Once an order is successfully placed, customers will receive an order confirmation email containing purchase details and payment confirmation.
Most standard orders are processed within 2–5 business days. Custom-built products, special-order machines, or limited-edition systems may require additional preparation time depending on manufacturing schedules, supplier availability, customization requests, or testing requirements.
Orders are processed Monday through Friday during normal business hours, excluding weekends and holidays.
Before shipment, every machine is carefully inspected to help ensure:
- Proper functionality
- Physical condition
- Electronic performance
- Secure packaging preparation
- Shipping readiness
Customers will receive shipment notifications and tracking updates once the order has been dispatched.
Freight Shipping for Arcade & Pinball Machines
Due to the size and weight of arcade cabinets and pinball machines, most large products are shipped through professional freight carriers using Less-Than-Truckload (LTL) freight services.
Machines are typically:
- Wrapped with protective materials
- Secured to shipping pallets
- Reinforced for transportation safety
- Professionally packaged to minimize transit risk
Freight deliveries are generally curbside delivery services. This means the carrier will deliver the machine to the nearest accessible area outside the delivery address, such as a driveway or curb.
Customers are responsible for moving the machine into the home, business, or entertainment space after delivery.
Because arcade machines are heavy and oversized, we strongly recommend having additional assistance available during delivery.
Shipping Timeframes
Estimated shipping timelines may vary depending on:
- Product availability
- Inventory status
- Manufacturing schedules
- Delivery location
- Freight carrier operations
- Seasonal demand
- Weather conditions
- Remote delivery areas
Estimated delivery timelines are provided for informational purposes only and are not guaranteed.
Unexpected delays may occur due to freight carrier scheduling, transportation disruptions, customs processing, severe weather, or high shipping volume periods.
If significant delays occur, our team will work to keep customers informed throughout the shipping process.
Shipping Confirmation & Tracking
Customers will receive shipping confirmation once their order has been dispatched.
Tracking information may include:
- Freight carrier details
- Tracking numbers
- Estimated delivery windows
- Freight terminal updates
- Delivery scheduling information
Some freight shipments may require direct communication with the carrier to coordinate final delivery appointments.
Delivery Requirements
Customers are responsible for ensuring that the delivery location is accessible for freight transportation.
Please notify us before shipment if your location includes:
- Narrow roads or driveways
- Gated properties
- Apartment complexes
- Limited truck access
- Remote locations
- Stairs or upper-floor delivery requirements
- Commercial delivery restrictions
Failure to provide accurate delivery information may result in:
- Delivery delays
- Additional freight charges
- Storage fees
- Re-delivery fees
- Returned shipments
Customers are also responsible for ensuring someone is available to receive and inspect the shipment during delivery.
Delivery Inspection & Damage Claims
Customers must inspect shipments immediately upon delivery before signing freight paperwork.
If visible damage is present:
- Note the damage on the carrier delivery receipt
- Take clear photos of the packaging and machine
- Contact Arcade Pinball Dynasty immediately
- Retain all original packaging materials
Concealed damage claims should also be reported as soon as possible after unpacking.
Failure to properly document visible freight damage at the time of delivery may limit the ability to file successful freight insurance claims.
Our support team will assist customers throughout the damage reporting process when applicable.
Shipping Insurance
Many shipments include freight insurance coverage based on carrier policies and declared shipment value.
Insurance coverage may vary depending on:
- Carrier services
- Delivery destination
- Product category
- Shipping method
- Shipment value
Customers are encouraged to inspect all deliveries carefully to help ensure damage claims can be processed correctly if needed.
International Shipping
We ship internationally to any destination country.
Arcade Pinball Dynasty is not responsible for delays caused by customs processing or international import procedures. But we will make sure to follow up with your package until it gets to the final delivery point.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information during checkout.
Incorrect or incomplete addresses may result in:
- Delayed shipments
- Lost packages
- Returned shipments
- Additional shipping fees
- Carrier address correction fees
If an order has already shipped, address changes may not always be possible.
Shipping Delays Beyond Our Control
While we work hard to ensure timely deliveries, certain situations may impact shipping schedules, including:
- Weather conditions
- Freight carrier disruptions
- Natural disasters
- Customs delays
- Labor strikes
- Supply chain interruptions
- High seasonal demand
- Transportation restrictions
Arcade Pinball Dynasty is not responsible for delays caused by circumstances outside of our direct control.
Lost Shipments
If a shipment appears lost or significantly delayed, customers should contact our support team immediately.
We will assist with:
- Carrier investigations
- Shipment tracking reviews
- Freight claim guidance
- Delivery status updates
Resolution timelines may vary depending on freight carrier investigation procedures.
Customer Support
Our customer support team is available to assist with:
- Shipping updates
- Freight scheduling
- Delivery preparation
- Tracking assistance
- Damage reporting
- Shipping questions
- Special delivery requirements
We are committed to providing a professional and reliable delivery experience for every customer.