Return & Refund Policy
At Arcade Pinball Dynasty, customer satisfaction is extremely important to us. We strive to provide premium arcade machines, virtual pinball cabinets, gaming systems, and entertainment products that meet the highest standards of quality and performance.
Because arcade and pinball machines are large, high-value, and specialized products, our return and refund policies are designed to ensure fairness, product integrity, and efficient customer support.
Please review the following policy carefully before placing an order.
Return Eligibility
Customers requesting a return must contact Arcade Pinball Dynasty to receive return authorization before sending any item back.
Unauthorized returns may not be accepted.
To qualify for return consideration, products generally must:
- Be in original condition
- Show no signs of misuse or damage
- Include original accessories and components
- Include original packaging when possible
- Meet the applicable return request timeframe
Products that have been modified, damaged after delivery, improperly handled, or heavily used may not qualify for return approval.
Non-Returnable Products
Certain products may not qualify for return due to their specialized nature.
These may include:
- Custom-built arcade machines
- Personalized products
- Special-order items
- Limited-edition machines
- Clearance items
- Digital software products
- Downloadable content
- Products sold as final sale
Customers are encouraged to review product descriptions carefully before completing a purchase.
Return Request Process
To request a return, customers should contact our support team with:
- Full order number
- Customer name
- Product information
- Reason for return
- Photos if applicable
Once reviewed, customers may receive:
- Return approval
- Return instructions
- Shipping guidance
- Inspection requirements
- Refund eligibility details
Return authorization does not automatically guarantee a full refund.
Damaged or Defective Products
If a machine arrives damaged or defective, customers should notify Arcade Pinball Dynasty immediately after delivery.
Customers should:
- Inspect products upon arrival
- Photograph all visible damage
- Save original packaging materials
- Report issues promptly
- Include freight damage notes when applicable
Failure to report shipping damage within the required timeframe may affect claim eligibility with freight carriers.
In approved situations involving shipping damage or verified defects, we may offer:
- Replacement parts
- Product repair
- Product replacement
- Store credit
- Partial refund
- Full refund when applicable
Solutions are determined based on the nature of the issue, warranty coverage, carrier claim status, and product condition.
Refund Eligibility
Approved refunds are processed according to:
- Product condition
- Inspection results
- Return eligibility
- Shipping status
- Payment verification
- Applicable restocking fees
Refund approval is evaluated on a case-by-case basis.
Shipping costs, freight charges, insurance fees, and special delivery services may be non-refundable depending on the circumstances of the return.
Restocking Fees
Certain approved returns may be subject to restocking fees.
Restocking fees may apply to:
- Non-defective returns
- Refused shipments
- Buyer remorse returns
- Cancelled special orders
- Opened products
Restocking fee amounts may vary depending on product type, inspection results, and return condition.
Order Cancellations
Customers wishing to cancel an order should contact us as quickly as possible.
Orders already processed, prepared for freight shipment, customized, or shipped may not qualify for cancellation.
If cancellation is approved after processing has begun, cancellation fees or restocking fees may apply.
Refused Deliveries
Customers should not refuse freight shipments without first contacting Arcade Pinball Dynasty.
Refused shipments may result in:
- Return freight charges
- Carrier penalties
- Storage fees
- Restocking fees
- Reduced refund amounts
If a shipment arrives visibly damaged, customers should document the damage carefully and contact us immediately for guidance before refusing delivery.
Exchanges
Exchange requests may be reviewed depending on product availability and return eligibility.
Customers requesting exchanges may be responsible for:
- Return shipping costs
- Freight fees
- Price differences
- Applicable restocking fees
Refund Processing Timeline
Approved refunds are generally processed using the original payment method.
Processing times may vary depending on:
- Financial institutions
- Credit card providers
- Payment processors
- Inspection completion
- Return shipping timelines
Customers will receive confirmation once refund processing has been initiated.
Warranty Support
Some products may include manufacturer warranties or limited product coverage.
Warranty support may cover:
- Mechanical defects
- Electrical issues
- Manufacturing problems
- Component failures
Warranty terms may vary depending on product manufacturer and machine category.
Customer Responsibilities
Customers are responsible for:
- Reviewing product details before purchase
- Inspecting deliveries upon arrival
- Providing accurate shipping information
- Following return authorization procedures
- Safely packaging approved returns
Failure to follow return procedures may delay or affect refund eligibility.
Contact Our Support Team
Our customer service team is available to assist with:
- Return requests
- Freight damage claims
- Refund questions
- Warranty concerns
- Product support
- Order issues
We are committed to resolving customer concerns professionally and fairly.