Frequently Asked Questions

To place an order, add the item to your cart and checkout. If you have any questions or issues please call us. We are open 7 days a week 9AM-7PM. If we do not answer the phone, please leave a voicemail or send a text message. We will get back to you as soon as possible.

We collect sales tax for items sold and delivered in California. If we do not have a nexus in your state then we do not collect sales tax there. At time of checkout your purchase will reflect if sales tax will be collected or not.
 
Give us a call  or email info@arcadepinballdynasty.com to discuss any concerns or find out updated shipping status.
 
Pinball machines sell fast but we can always source another one. If there is a machine we do not have in stock, please call us and we will find it.
 
 
Arcade Pinball Dynasty for 100% customer satisfaction. Due to the nature of pinball machines and arcades, ALL SALES are FINAL and USED machines are sold AS-IS with no warranty. NEW machines are covered by their factory limited warranty and coverage can be found in the owner’s manual or manufacturer’s website. Returns and Cancellations authorized by Arcade Pinball Dynasty are subject to a 25% restocking fee. Cancellations must be made in writing via email to info@arcadepinballdynasty.com within 24 hours of order placed or prior to machine
 
 

A down payment is an initial payment made toward the total purchase price of a machine or order. The remaining balance is then paid according to the agreed payment schedule before shipment, financing approval, or delivery completion.

Down payments help reserve inventory, secure custom orders, begin refurbishment processes, and confirm serious purchase intent. Similar payment structures are commonly used throughout the arcade and equipment financing industry.

 
 

What products does Arcade Pinball Dynasty sell?

Arcade Pinball Dynasty specializes in premium arcade entertainment products, including:

  • Pinball machines
  • Virtual pinball cabinets
  • Arcade cabinets
  • Retro gaming systems
  • Commercial arcade machines
  • Home game room equipment
  • Multiplayer arcade systems
  • Entertainment gaming products

Our inventory includes products designed for collectors, gaming enthusiasts, home entertainment spaces, and commercial venues.

Are your arcade and pinball machines suitable for home use?

Yes. Many of our arcade and pinball machines are specifically designed for home entertainment spaces such as

  • Game rooms
  • Basements
  • Entertainment lounges
  • Mancaves
  • Family recreation rooms
  • Media rooms

We offer a variety of machine sizes and configurations suitable for residential environments.

Do you offer commercial arcade equipment?

Yes. We provide commercial-grade arcade systems suitable for

  • Arcades
  • Bars & restaurants
  • Entertainment centers
  • Hotels & resorts
  • Event venues
  • Corporate lounges
  • Family entertainment centers

Commercial machines are designed for high-traffic environments and long-term reliability.

What is a virtual pinball machine?

A virtual pinball machine is a digital gaming system designed to recreate realistic pinball gameplay using advanced software, HD displays, responsive controls, and immersive sound systems.

Unlike traditional pinball machines that contain one physical table, virtual pinball systems can support multiple digital pinball tables within a single cabinet.

These systems are popular among players who want:

  • Multiple game options
  • Space-saving entertainment
  • Modern gaming technology
  • Customizable gameplay experiences

Do your virtual pinball machines come with games installed?

Virtual pinball machine software configurations may vary depending on the system, manufacturer, licensing requirements, and customer preferences.

Specific game availability and software details are typically provided within individual product descriptions.

Customers with questions regarding software, compatibility, or installed tables are encouraged to contact our support team.

Are your products new or refurbished?

Product conditions may vary depending on the specific listing.

We may offer:

  • Brand-new machines
  • Professionally restored systems
  • Refurbished arcade products
  • Collector-quality gaming equipment

Each product listing includes details regarding machine condition, specifications, and features.

How do I choose the right arcade or pinball machine?

Choosing the right machine depends on several factors, including:

  • Available space
  • Gaming preferences
  • Budget
  • Intended usage
  • Number of players
  • Desired features
  • Commercial or residential use

Our team is available to help customers select the ideal machine based on their entertainment goals.

Do arcade machines require assembly?

Some machines may arrive fully assembled, while others may require minimal setup depending on product type and shipping method.

Assembly requirements vary based on:

  • Machine size
  • Cabinet design
  • Freight packaging
  • Product category

Setup instructions may be included when applicable.

How are arcade machines shipped?

Large arcade and pinball machines are typically shipped through professional freight carriers.

Machines are securely packaged and may be

  • Wrapped for protection
  • Palletized for freight shipping
  • Reinforced for transportation safety

Most freight shipments are curbside delivery services.

Customers should ensure sufficient assistance is available to move large machines indoors after delivery.

Do you provide tracking information?

Yes. Customers receive shipment notifications and tracking information once orders are dispatched.

Tracking updates may vary depending on the freight carrier and delivery method.

How long does shipping take?

Shipping timelines vary depending on:

  • Product availability
  • Delivery destination
  • Freight scheduling
  • Custom orders
  • Seasonal demand
  • Carrier operations

Estimated delivery timelines are not guaranteed and may change due to factors outside our control.

Do you offer international shipping?

Yes, we offer international shipping on all product types.

What should I do if my machine arrives damaged?

Customers should inspect all shipments immediately upon delivery.

If damage is visible:

  • Take photos of the packaging and machine
  • Note the damage on freight paperwork
  • Save all packaging materials
  • Contact Arcade Pinball Dynasty immediately

Prompt reporting helps support freight insurance and shipping damage claims.

Do your products include warranties?

Some products may include manufacturer warranties or limited warranty coverage depending on the machine and supplier.

Warranty coverage may apply to:

  • Mechanical issues
  • Electrical defects
  • Manufacturing problems
  • Component failures

Warranty terms vary by product.

Can I return a machine if I change my mind?

Return eligibility depends on:

  • Product condition
  • Product category
  • Customization status
  • Shipping status
  • Return request timing

Certain products such as custom-built or special-order machines may not qualify for return.

Customers should review our Return & Refund Policy for detailed information.

Do you offer financing?

Financing availability may vary depending on payment providers, promotions, and customer eligibility.

Customers interested in financing options should contact our support team for additional information.

Can I place a custom arcade order?

Custom arcade solutions may be available depending on project requirements and product availability.

Custom requests may include:

  • Cabinet artwork
  • Gaming configurations
  • Machine styles
  • Commercial entertainment solutions
  • Home arcade projects

Please contact our team to discuss custom project options.

How can I contact customer support?

Customers can contact Arcade Pinball Dynasty through the website contact form, WhatsApp button, email support at info@arcadepinballdynasty.com, or available LIVE CHAT.

Our support team assists with:

  • Product recommendations
  • Shipping updates
  • Order questions
  • Technical support
  • Return requests
  • General inquiries

Why choose Arcade Pinball Dynasty?

Customers choose Arcade Pinball Dynasty because we focus on:

  • Premium arcade products
  • Professional customer support
  • Quality gaming equipment
  • Reliable shipping services
  • Industry expertise
  • Exceptional entertainment solutions

Our mission is to help customers create exciting arcade experiences for homes, businesses, and entertainment venues.