Arcade Pinball Dynasty

Welcome to Arcade Pinball Dynasty. These Company Policies outline the terms, conditions, procedures, and standards that govern the use of our website, products, services, customer interactions, and transactions. By using our website or purchasing products from Arcade Pinball Dynasty, customers agree to comply with the policies described below.

Our goal is to provide a professional, secure, transparent, and customer-focused shopping experience for arcade enthusiasts, collectors, and businesses nationwide.

1. General Company Policy

Arcade Pinball Dynasty is committed to providing high-quality arcade machines, pinball machines, virtual pinball systems, gaming equipment, and related products with professionalism and integrity.

We strive to maintain:

  • Honest communication
  • Accurate product information
  • Secure transactions
  • Reliable customer support
  • Safe shipping procedures
  • Fair return policies
  • Customer privacy protection
  • Professional business standards

We reserve the right to modify, update, or revise our company policies at any time without prior notice. Continued use of our website constitutes acceptance of any updated terms and policies.

2. Product Information Policy

We work hard to ensure all product descriptions, pricing, specifications, and images displayed on our website are accurate and up to date.

However:

  • Product availability may change without notice
  • Colors and appearance may vary slightly from photos
  • Vintage and used machines may contain signs of wear
  • Specifications may vary by manufacturer
  • Some machines may include aftermarket modifications or upgrades

Because many arcade and pinball machines are collectible items, minor cosmetic variations and age-related wear should be expected on pre-owned machines.

We reserve the right to correct pricing errors, inaccurate descriptions, inventory mistakes, or typographical errors at any time.

3. Ordering Policy

Customers may place orders directly through our website or by contacting our sales team.

By placing an order, customers agree that:

  • All information provided is accurate
  • They are authorized to use the selected payment method
  • They are legally eligible to enter binding agreements
  • Orders are subject to verification and approval

Arcade Pinball Dynasty reserves the right to:

  • Cancel suspicious or fraudulent orders
  • Refuse service when necessary
  • Limit quantities purchased
  • Request additional verification information
  • Cancel orders caused by pricing or inventory errors

Orders are considered accepted only after payment has been successfully processed and confirmation has been issued.

4. Payment Policy

We offer secure payment processing for all transactions.

Accepted Payment Methods

We may accept:

  • Major credit cards
  • Debit cards
  • Bank transfers
  • Secure online payment processors
  • Financing options where available

All transactions are processed through encrypted and secure payment gateways to help protect customer information and payment security.

Fraud Prevention

To protect customers and our business from fraudulent activity, we may conduct verification checks on orders. Orders flagged for suspicious activity may be delayed, canceled, or require additional verification documentation.

5. Shipping & Delivery Policy

Arcade Pinball Dynasty provides nationwide shipping for most products within and out of the United States.

Freight Shipping

Large items such as pinball machines, arcade cabinets, and amusement equipment are typically shipped through freight carriers using palletized delivery methods.

Freight deliveries may include:

  • Curbside delivery
  • Liftgate service
  • Scheduled appointments
  • Residential delivery service

Customers are responsible for ensuring adequate space and access for delivery trucks.

Delivery Inspection Requirements

Customers must carefully inspect all shipments upon delivery before signing acceptance paperwork.

If damage is noticed:

  • Document all visible damage
  • Take clear photos immediately
  • Note damage on the delivery receipt or bill of lading
  • Retain copies of shipping documents
  • Contact our support team promptly

Failure to document shipping damage at delivery may affect freight claims and reimbursement eligibility.

Delivery Timeframes

Estimated shipping times are not guaranteed and may vary depending on:

  • Product availability
  • Freight carrier schedules
  • Weather conditions
  • Manufacturer delays
  • Holidays and peak seasons

We are not responsible for delays caused by freight carriers or circumstances outside our control.

6. Return & Refund Policy

Customer satisfaction is important to us, and we strive to resolve concerns fairly and professionally.

Eligible Returns

Eligible items may qualify for returns under the following conditions:

  • Item is unused
  • Item remains in original condition
  • Return request is submitted within the approved return period
  • Product has not been modified or damaged after delivery

Certain products may be subject to restocking fees and return shipping costs.

Non-Returnable Items

The following items are generally non-refundable:

  • Custom-built machines
  • Special-order products
  • Used or “as-is” machines
  • Clearance items
  • Digital products
  • Modified products

Vintage machines may contain normal cosmetic wear consistent with age and usage.

Refund Processing

Approved refunds are processed after returned items are received and inspected.

Refund timelines may vary depending on:

  • Payment provider processing
  • Banking institutions
  • Inspection completion
  • Return shipping transit time

7. Warranty Policy

Warranty coverage varies depending on the manufacturer, machine type, and product condition.

New Machines

New machines may include manufacturer warranties covering certain mechanical or electronic components.

Used Machines

Used and vintage machines may have limited warranty coverage or may be sold “as-is.”

Customers should review individual product listings carefully for warranty details.

Warranty Limitations

Warranty coverage typically does not include:

  • Cosmetic damage
  • Abuse or misuse
  • Improper installation
  • Unauthorized repairs
  • Damage caused during customer transport
  • Environmental damage

8. Privacy Policy

Arcade Pinball Dynasty values customer privacy and data security.

We may collect information including:

  • Name
  • Address
  • Email address
  • Phone number
  • Payment information
  • Order history
  • Device and browser information

This information may be used to:

  • Process orders
  • Provide customer support
  • Improve website functionality
  • Send order updates
  • Prevent fraud
  • Improve marketing and customer experience

We do not sell sensitive customer information to unauthorized third parties.

Cookies & Analytics

Our website may use cookies and tracking technologies to improve functionality, analyze traffic, and personalize user experiences. Customers may disable cookies through browser settings if desired.

9. Intellectual Property Policy

All content displayed on the Arcade Pinball Dynasty website is protected by intellectual property laws.

This includes:

  • Logos
  • Product descriptions
  • Images
  • Website design
  • Graphics
  • Text content
  • Branding materials

Unauthorized copying, reproduction, distribution, or commercial use of website content is prohibited without written permission.

10. Website Usage Policy

By using our website, users agree not to:

  • Violate applicable laws
  • Attempt unauthorized access
  • Distribute harmful software
  • Interfere with website functionality
  • Use automated scraping systems
  • Submit false information

We reserve the right to suspend or terminate access for users who violate these policies.

11. Limitation of Liability

Arcade Pinball Dynasty shall not be held liable for:

  • Indirect damages
  • Lost profits
  • Shipping delays
  • Carrier-related damages
  • Product misuse
  • Third-party service interruptions
  • Technical website issues

Customers assume responsibility for proper installation, operation, and maintenance of purchased equipment.

12. Customer Support Policy

Our support team is committed to providing professional assistance throughout the purchasing process and beyond.

Customer support may include:

  • Product guidance
  • Shipping assistance
  • Order updates
  • Basic troubleshooting
  • General machine information

Response times may vary during weekends, holidays, or periods of high demand.

13. Commercial Use Policy

Commercial customers including arcades, bars, entertainment venues, and businesses are responsible for ensuring products are used in compliance with local regulations, licensing requirements, and safety standards.

Commercial-use machines may experience heavier wear and may require more frequent maintenance.

14. Policy Updates

Arcade Pinball Dynasty reserves the right to modify or update these policies at any time without prior notice.

Customers are encouraged to review company policies regularly for updates and changes. Continued use of our website and services indicates acceptance of current policies.